Frequently Asked Questions

1. What is Edvantage?
2. What is my Edvantage card?
3. How do I replace my lost card?
4. How do I get an Edvantage card for another member of my family?
5. I don't see my association's logo on the top right corner of the Edvantage page what do I do?
6. Who should I contact with a compliment, complaint, problem or suggestion?
7. How do I access my Edvantage discount?
8. How do I find information on the Edvantage Web site?
9. How do I find out what's new to Edvantage?
10. How do I subscribe/unsubscribe to the Edvantage e-News?
11. What minimum requirements should my browser meet to best use the site?
12. What are "cookies"?

1. What is Edvantage?

• Edvantage offers great rewards and discounts to education employees and their families through partnerships with retailers and businesses throughout Ontario. OTIP administers Edvantage on behalf of your teachers' association. Through continued support from our partners, Edvantage is able to offer great discounts, special offers and contests to you, our valued members.

2. What is my Edvantage card?

• Your card serves a dual purpose as your association card and your Edvantage membership card. Partners require your Edvantage number (X digit number located on your card) as well as the name of your association, in order to administer the discount.

• How do I find out my Edvantage number? Call "OTIP" at 1-800-267-6847 to request a new card and to find out your Edvantage number.

3. How do I replace my lost card?

• To replace a lost membership card please contact your association. They will send you your new membership card.

• Don't know who to contact? Call Edvantage Customer service @ 1-800-267-6847 and they will be pleased to provide you with the information you need.

4. How do I get an Edvantage card for another member of my family?

• Additional family cards are available for your dependent spouse or children living in the same household. Select the family cards option on the side navigation bar and fill out the requested information.

5. I don't see my association's logo on the top right corner of the Edvantage page what do I do?

• If you have connected to the Edvantage Web site and do not have the proper affiliate welcome, please click here. This will clear your cookie information and allow you to enter your correct affiliate information.

6. Who should I contact with a compliment, complaint, problem or suggestion?

• Send us an E-mail. We will do our best to respond within one business day.

• Call Customer Service. Speak with one of our Edvantage customer service representatives at 1-800-267-6847.

7. How do I access my Edvantage discount?

Look for this button on each partner page, information on how to obtain your discount is given. A complete listing of contact information is also available. You can contact each partner directly with questions about their products, services or discounts.

8. How do I find information on the Edvantage Web site?

• Whether you love to browse the specials or have a particular item in mind, we are confident that our Web site design will suit your needs. The home page of the Edvantage Web site is a great place to begin shopping. See the following list of shopping strategies that can be accessed from the homepage.

• Categorical listing - Home, Auto or something new for you! With broader categories to browse, find what you are looking for with ease. Click on the links of the top navigation bar.

• Page to page - On the side of each page use the previous or next button to go to the next alphabetical partner listing.

• Use the new "How To?" red button on each page to go right to the method of how to get your discount.

• Specials/ Contests - If you love to save money or feel the thrill of winning, check regularly to learn about the latest specials and contests available to you. Look for the Specials or Contests link on the partner page to learn more.

9. How do I find out what's new to Edvantage?

• Go directly to the home page an look for the what's new box on the home page.

• Subscribe to our quarterly Edvantage e-News for all the newest specials, contests and offers with Edvantage.

10. How do I subscribe/unsubscribe to the Edvantage e-News?

• To subscribe/unsubscribe, click here.  You will have the option to enter your E-mail address to automatically receive the quarterly e-News.

11. What minimum requirements should my browser meet to best use the site?

•   A browser is the software you use to view Web information. Common browsers include, but are not limited to, Microsoft Internet Explorer, Netscape, and others. Newer versions of browsers are able to display more features than older versions. To obtain the maximum viewing in the site, the following browser versions are recommended:

   

  • Microsoft Internet Explorer 5.X and up.
  • Netscape 6.X and up.

• You can download, at no cost, an updated browser from www.microsoft.com (downloads) or www.netscape.com (browser central).

 

12. What are "cookies"?

• Cookies are small text files transferred from our Web site to your hard drive. Most major Web sites use them in order to recognize repeat users and ease your access and use of our site. Cookies do not damage files or allow anyone to access your personal information - they simply allow us to tailor information to make your visits more enjoyable and meaningful.

• Cookies also provide us with usage information to help us improve and update our site. While we may share aggregate (not individual) usage statistics and demographic information with third parties, this information will never include any personal information. The use of cookies is an industry standard.